Descripción

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Curso ITIL4® Foundation

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El marco de la Biblioteca de Infraestructura de Tecnología de la Información ( ITIL ) se ha convertido en el estándar en la Gestión de Servicios de TI en todo el mundo. ITIL ayuda a todas las organizaciones, independientemente de su industria o sector empresarial, a proporcionar sus servicios de TI utilizando los métodos más eficientes y económicos.

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Este curso cubre el examen ITIL 4 Foundation (actualizado en febrero de 2019), que es la certificación de nivel de entrada en el marco de ITIL y ofrece una visión general excepcional de ITIL.

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Este curso no tiene requisitos previos.

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ITIL 4 amplía las versiones anteriores al proporcionar una base práctica y flexible para apoyar a las organizaciones hacia la transformación digital. Proporciona un modelo operativo integral para la entrega y operación de productos y servicios en el área de la tecnología.

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La certificación ITIL4 Fundamentos

Está diseñada como una introducción a ITIL® 4 y permite a los candidatos observar la Gestión de Servicios de TI a través de un modelo operativo integral para la creación, entrega y mejora continua de productos y servicios con tecnología.

Como se puede ver en el esquema siguiente, ITIL4 Fundamentos es la base para el resto de certificaciones relacionadas.

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Lo que vas a aprender

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• Adquirir los conocimientos necesarios para poder aplicar con éxito en la organización los principios de ITIL®4.
• Superar con éxito el examen de fundamentos ITIL® 4. 
• Obtener la certificación  ITIL® 4 Foundation certified.
• Describir el marco de ITIL®.

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Ampliar las habilidades en:

• Obtener un enfoque holístico para facilitar la creación conjunta de valor con los clientes y otras partes interesadas en forma de productos y servicios.
• Identificar los principios de ITIL 4
• Analizar las cuatro dimensiones de la gestión de servicios

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• Comprender conceptos clave de Lean, Agile, DevOps y por qué son importantes para entregar valor comercial.
• Interiorizar la forma en que las prácticas de ITIL descritas en ITIL 4 mantendrán el valor y la importancia que brindan los procesos actuales de ITIL, al mismo tiempo que se expanden para integrarse a diferentes áreas de gestión de servicios y TI, desde la demanda hasta el valor.

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• Comprender ejemplos y casos del mundo real. 
• Aplicar  ITIL 4 a tu organización. 
• Discutir conceptos de  ITIL 4 con confianza. 

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Este curso se imparte con la colaboración de Nextraining

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border_style=»solid» margin_top=»» margin_bottom=»» padding_top=»» padding_right=»» padding_bottom=»» padding_left=»» admin_label=»Dirigido a » admin_toggled=»no»][fusion_builder_row][fusion_builder_column type=»1_1″ layout=»1_1″ spacing=»» center_content=»no» link=»» target=»_self» min_height=»» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» class=»» id=»» background_color=»» background_image=»» background_image_id=»» background_position=»left top» background_repeat=»no-repeat» hover_type=»none» border_size=»0″ border_color=»» border_style=»solid» border_position=»all» padding_top=»» padding_right=»» padding_bottom=»» padding_left=»» margin_top=»» margin_bottom=»» animation_type=»» animation_direction=»left» animation_speed=»0.3″ animation_offset=»» last=»no»][fusion_section_separator divider_type=»slant» divider_position=»left» divider_candy=»bottom» icon=»» icon_color=»» bordersize=»» bordercolor=»» backgroundcolor=»» 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Dirigido a:

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• Personas que quieren obtener una comprensión básica del marco ITIL4
• Personas que quieren comprender cómo se puede usar el marco ITIL para mejorar la administración de servicios de TI dentro de sus organizaciones.
• Profesionales de TI u otras personas que trabajan dentro de una organización que utiliza ITIL y que necesitan comprender el marco para contribuir a una mejora continua del servicio.
• Cualquiera que tenga interés en el marco ITIL.

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Programa

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Módulo 1: Introducción a ITIL 4

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• Introducción a la Gestión de Servicios de TI en el Mundo Moderno.
• Introducción a ITIL 4
• Estructura y beneficios de ITIL 4

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Módulo 3: Los Principios Rectores

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• Los Siete Principios Rectores
• Aplicando los Principios Rectores

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Módulo 5: El Sistema de Valor de Servicio y la cadena de valor de servicio.

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• Descripción general del Sistema de Valor de Servicio
• Resumen de la Cadena de Valor de Servicio

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Módulo 7: Prácticas de ITIL.

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• Propósito de las prácticas de ITIL
• La Práctica de la Mejora Continua
• La Práctica de Control de Cambio
• La Práctica de Gestión de Incidencias
• La Práctica de la Gestión de Problemas
• La Práctica de la Gestión de Peticiones de Servicio
• La Práctica del Centro de Servicio al Usuario
• La Práctica de la Gestión del Nivel de Servicio

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Módulo 2: Claves de Gestión del Servicio.

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• Valor y Co-creación de valor
• Servicios, Productos y Recursos
• Relaciones del Servicio
• Resultados, Costos y Riesgos

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Módulo 4: Las Cuatro Dimensiones de la Gestión del Servicio

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• Organizaciones y Personas
• Información y Tecnología
• Socios y Suministradores
• Flujos de Valor y Procesos
• Factores externos y el Modelo Pestle

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Módulo 6: La Mejora Continua

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• Introducción a la Mejora Continua
• El Modelo de la Mejora Continua
• Relación entre la Mejora Continua y los Principios Rectores

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Qué incluye el curso

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• Block de notas, bolígrafo.
• Diploma de acreditación de asistencia al curso.

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El certificado de Fundamentos de ITIL® en Gestión de los Servicios de TI no habilita a los titulares del certificado para aplicar las prácticas ITIL® para Gestión del Servicio sin asesoramiento adicional por titulares certificados en Gestión de todo el Ciclo de Vida de los Servicios.

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• Tasas de examen de  234€, no incluidas en el precio del curso. 
• Coffe-break  en cada sesión.

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El examen se puede realizar indistintamente en castellano  o en inglés.

El Manual de referencia para el examen, ITIL® Foundation, ITIL 4 edition, se publica por AXELOS y está sólo disponible en inglés. Haz clic en la imagen para acceder a él. 

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¿Qué es la dirección de proyectos?

Certificaciones profesionales en gestión de proyectos

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